FAQS AND IMPORTANT INFORMATION

1)-You must have a hard level surface to set the hot tub on. Reinforced wood deck, concrete slab, paver patio. Paver pads are the least expensive and easiest. SURFACE NEEDS TO BE AS LEVEL AS POSSIBLE! Hot tubs cannot be scotched up it will damage the tub.

2)-You must hire an electrician to have the wire run according to our instructions and up to code in your area, to where the hot tub will sit at. We can recommend an electrician if you do not have one. The current average price for an electrical company to run your wire is between $1100-$2500.

-SPA DOCTORS HAS THE ABILITY TO STORE THE HOT TUB FOR YOU EVEN IF YOU ARE NOT READY. THE TUB MUST BE PAID FOR IN FULL TO STORE IT UNTIL YOUR SIGHT PREP IS READY.

-IF YOU ARE FINACNCING THE HOT TUB YOU MUST BE ABLE TO TAKE DELIVERY IN 4 WEEKS. WE DO NOT STORE TUBS THAT ARE BEING FINANCED AND WE DO NOT HOLD TUBS THAT ARE BEING FINANCED WITHOUT GETTING APPROVED FOR FINANCING FIRST.

• -THE BUYER WILL HAVE TO SIGN A FORM UNDERSTANDING THAT IF SERVICE IS NEEDED IT IS THEIR RESPONSIBILTY TO PROVIDE ACCESS TO MAKE THE REPAIR. CAL SPAS OR SPA DOCTORS WILL NOT BE RESPONSIBLE FOR COST TO DO SO.  

• -SPA DOCTORS MUST HAVE EASY ACCESS, WE DO NOT CRAWL UNDER DECKS OR DECONSTRUCT HOME MATERIALS TO BE ABLE TO MAKE THE REPAIRS.

•  -50 AMP GFCI BREAKER
•  -6-3 W/GROUND COPPER WIRE (4 WIRES)

• -50AMP GFCI BREAKER SOME WHERE ONLINE OR IN A QUICK DISCONNECT BOX NEAR THE HOT TUB. MUST BE 6-3 W/GROUND
•  (4 WIRES) COPPER WIRE, ALL THE WAY FROM MAIN PANEL

• -ELECTRICIAN MUST RUN WIRE FROM MAIN PANEL TO DISCONNECT BOX AND ALL THE WAY TO THE HOT TUB PER CODE. THEN LEAVE AN EXTRA 15’ PIGTAIL OF WIRE CURLED UP RIGHT WHERE THE HOT TUB WILL BE PLACED. WE WILL MAKE THE FINAL CONNECTION TO SPA. 
• "WE DO NOT RUN WIRE FOR HOT TUBS"  

• -A DEDICATED 20AMP CIRCUIT 120 VOLT STANDARD OUTLET IS REQUIRED. ALL SAUNAS WILL PLUG IN A STANDARD OUTLET AND WORK FINE AS LONG AS YOU DON'T HAVE MULTIPLE HIGH AMPERAGE ITEMS RUNNING ON THE SAME CIRCUIT OR IT WILL TRIP THE BREAKER.

• -SAUNA CAN NOT RUN USING AN EXTENSION CORD,IT MUST DIRECTLY INTO AN OUTLET.

• "WE DO NOT RUN WIRE FOR SAUNAS"  

•  -RANDY ARTHUR/ HANDYMAN SERVICES              

         540-330-9948(KEEP TRYING HIM)

•  -CLINE ELECTRICAL            

         540-274-0783

•  -ALVIN (LEXINGTON AREA) 

         540-460-9670

• -COLT ELECTRICAL

         540-354-0221 (JASON)

•  -BRYANTS ELECTRICAL

         540-580-1607  (DAVID)

• THESE ARE ONLY RECOMMENDED, BECAUSE WE HAVE WORKED WITH THEM BEFORE AND THEY KNOW WHAT IS REQUIRED. WE STRONGLY ADVISE GETTING MULTIPLE QUOTES FROM DIFFERENT SOURCES ALWAYS.  WE ARE NOT RESPONSIBLE FOR ANY WORK THEY PREFORM. THE CURRENT AVERAGE PRICE FOR AN ELECTRICAL RUN IS BETWEEN $1000-$2500. A LOT OF DIFFERENT FACTORS DETERMINE ELECTRICAL COSTS.

• -COVER 
• -COVER-LIFT MECHANISM (MUST HAVE 18” OF CLEARANCE ON THE SIDE THE COVER  WILL OPEN)
• -STEPS
• -CHEMICALS

             (2-3 months’ worth depending on usage)

• -DELIVERY 

            (FREE if under 1hr 15min to location)

• -FILL WITH CUSTOMER’S WATER SOURCE IF POSSIBLE 
• -DEMO OF CHEMICALS & TUB FUNCTION OR PHONE DEMO IF NEEDED
• -FINAL ELECTRICAL CONNECTION 

             (AT TUB ONLY!)

•   -HARD LEVEL SURFACE (DECK, CONCRETE, PAVER PAD, ETC.)
•   -ALL ELECTRICAL (SHOULD BE DONE BY LICENSED ELECTRICIAN, PER OUR WIRING SPECS & INSTRUCTIONS) *WE DO NOT RUN WIRE, WE WILL MAKE FINAL CONNECTION AT THE TUB ONLY
•  -WATER TO FILL TUB OR (CALL TEDDYS WATER HAULING 540-493-4611)
•  -WE DO NOT DECONSTRUCT HOME MATERIALS FOR DELIVERY ACCESS. HOMEOWNERS MUST REMOVE FENCING, SHRUBS, DOORS, DECK RAILINGS, ETC. TO PROVIDE ACCESS TO INSTALL TUB IF NEEDED
•  -IF LARGE CRANE IS NEEDED, CUSTOMER WOULD BE RESPONSIBLE FOR ADDITIONAL COST. CRANE COSTS $500-$900

• -CASH
• -CREDIT CARD (FEES WILL  BE APPLIED) ONLY VISA OR MASTER FOR TUB PURCHASES
• -PERSONAL CHECKS MUST CLEAR OUR ACCOUNT BEFORE DELIVERY
• -CASHIERS CHECK FROM BANK,TUBS CAN BE DELIVERED IMMEDIATELY
• -FINANCING(MUST TAKE DELIVERY WITHIN 4 WEEKS)
• -WE DO NOT  HOLD TUBS BEING FINANCED, UNLESS APPROVED
• -WE DO NOT RENT TO OWN HOT TUBS OR HAVE LAY-AWAY

WE USE GREENSKY FINANCING SERVICE

•   -YOU MUST TAKE DELIVERY WITHIN 4 WEEKS IF FINANCING AS WE DO NOT STORE TUBS BEING FINANCED.
•  -YOU MAY APPLY INSTORE WITH SALES REP DAVID OR TONYA(QUICKEST)
•  -YOU MAY APPLY BY EMAILING SPADOCSINC@AOL.COM AND WE  CAN EMAIL YOU THE APPLICATION

           1)YOU WILL NEED THE AMOUNT TO FINANCE FROM REP 

           2)YOU WILL NEED TO KNOW THE PLAN:

               -12.99% APR FOR 120MTHS LOW PAYMENT OPTION         

               (NO FEES, NO PENALTY TO PAY OFF EARLY)

•  -SOFT CREDIT PULL FOR PRE-QUAL AVAILABLE
•  -MUST HAVE A CREDIT SCORE OF 660 OR HIGHER
•  -YOU MUST OWN HOME, WILL NOT GET APPROVED IF RENTING

• -IF PAYING WITH A CREDIT CARD 2.3% FEE WILL BE ADDED TO THE TOTAL OF TUB AFTER TAXES. YOU MUST BE PRESENT WITH CREDIT CARD. ALL SALES ARE FINAL IF USING A CREDIT CARD. IF YOU CANCEL THE SALE, YOU STILL WILL BE CHARGED A 2.3% FEE. WE DO NOT BUILD IN CREDIT CARD FEE COSTS IN TUB PRICES.

•  FINANCING 12.99% FOR 120 MONTHS (LOWER PAYMENT OPTION) THERE ARE NO FEES

•  -IF LARGE CRANE IS NEEDED, CUSTOMER WOULD BE RESPONSIBLE FOR ADDITIONAL COST. CRANE COSTS $500-$900

• - IF THE SAUNA DELIVERY LOCATION IS OVER 1HR 15MINS FROM SPA DOCTORS STORE,  ADDITIONAL DELIVERY FEES OCCUR. WE USE GPS TO DETERMINE THIS FEE FROM 405 W. 4TH ST. SALEM,VA. 24153. SAUNA INSTALLATION IS ADDITIONAL +$200.

• -IF THE HOT TUB OR SAUNA DELIVERY LOCATION IS OVER 1HR 15MIN FROM SPA DOCTORS STORE, ADDITIONAL DELIVERY FEES OCCUR. WE USE GPS TO DETERMINE THIS FEE FROM 405 W. 4TH ST. SALEM, VA. 24153

    OUT OF THE AREA DELIVERY FEES:

         1HR 16MIN TO 1HR 30MIN   $300 

         1HR 31MIN TO 1HR 45MIN   $400

         1HR 46MIN TO 1HR 59MIN   $500

         2HR             TO 2HR 15MIN   $600

         2HR 16MIN TO 2HRS 30MIN $700

• -LABOR AND TRIP CHARGE FEES

           ONLY TRIP CHARGE FEES OCCUR IF YOU ARE A CERTAIN DISTANCE FROM OUR STORE BECAUSE THE MANUFACTURER DOES NOT COVER DRIVE TIME AND FUEL FOR ANY "WARRANTY OR NON-WARRANTY" REPAIRS. IF YOU HAVE PURCHASED A HOT TUB FROM SPA DOCTORS PRIOR TO TODAY, YOUR TRIP/FUEL CHARGE FEE WILL NOT CHANGE UNTIL YOUR WARRANTY RUNS OUT. USING GPS, WE NOW PRE-ROUTE YOUR ADDRESS ACCORDING TO DISTANCE AND THE TIME IT TAKES TO TRAVEL THERE FROM OUR STORES LOCATION OR WHERE WE ARE AT THE TIME. 

PLEASE USE THIS FORMAT:

TRIP FEE 36-39 MINS $80.00   

TRIP FEE 40-59 MINS $110.00 

TRIP FEE 60-74 MINS $140.00 

TRIP FEE 75-90 MINS $180.00 

WE DO NOT TRAVEL OVER 1.5HRS FOR SERVICE. WE WILL ADVISE AND SEND PARTS TO CUSTOMER.

• FOR NEW TUB SALES, "ONLY THE TRIP CHARGE APPLIES" UNLESS ITS NOT COVERED BY THE MANUFACTURER, IF NOT, BOTH TRIP AND + $140.00 PR HR LABOR WOULD OCCUR. TRIP CHARGES START AFTER 30 DAYS OF INSTALLATION.

• THIS IS ONLY IF SERVICE IS NEEDED!