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Our FAQs
Find helpful information from Spa Doctors to guide your purchase and make your decision easier.
Please email us at spadocsinc@aol.com or call (540) 387-3335 if you cannot find an answer to your question.
What Do I Need to Do as the Customer to Get Ready for Our Hot Tub?
1) You must have a hard level surface to set the hot tub on. Reinforced wood deck, concrete slab, paver patio. Paver pads are the least expensive and easiest. Surface needs to be as level as possible! Hot tubs cannot be scotched up it will damage the tub.
2) You must hire an electrician to have the wire run according to our instructions and up to code in your area, to where the hot tub will sit at. We can recommend an electrician if you do not have one. The current average price for an electrical company to run your wire is between $1100-$2500.
What if I Am Not Ready for My Hot Tub to Be Delivered?
-Spa Doctors Has the Ability to Store the Hot Tub for You Even if You Are Not Ready. The Tub Must Be Paid for in Full to Store It Until Your Sight Prep is Ready.
-If You Are Financing the Hot Tub You Must Be Able to Take Delivery in 4 Weeks. We Do Not Store Tubs That Are Being Financed and We Do Not Hold Tubs That Are Being Financed Without Getting Approved for Financing First.
What if I Want to Recess a Hot Tub in a Deck?
- The buyer will have to sign a form understanding that if service is needed it is their responsibility to provide access to make the repair. Cal Spas or Spa Doctors will not be responsible for cost to do so.
- Spa Doctors Must Have Easy Access, We Do Not Crawl Under Decks or Deconstruct Home Materials to Be Able to Make the Repairs.
What Type of Wiring is Needed for the Hot Tub?
- 50 amp GFCI breaker
- 6-3 w/ground copper wire (4 wires)
- 50 amp GFCI breaker somewhere online or in a quick disconnect box near the hot tub. Must be 6-3 w/ground (4 wires) copper wire, all the way from the main panel.
- (4 wires) copper wire, all the way from main panel.
- Electrician must run wire from main panel to disconnect box and all the way to the hot tub per code. Then leave an extra 15’ pigtail of wire curled up right where the hot tub will be placed. We will make the final connection to spa.
- "We do not run wire for hot tubs"
What Type of Wiring is Needed for the Sauna?
- A dedicated 20 amp circuit 120 volt standard outlet is required. All saunas will plug into a standard outlet and work fine as long as you don't have multiple high amperage items running on the same circuit or it will trip the breaker.
- Sauna cannot run using an extension cord, it must plug directly into an outlet.
- "We do not run wire for saunas"
What Electrical Companies Do You Recommend?
- Randy Arthur / Handyman Services
(540) 330-9948 (Keep trying him)
- Cline Electrical
(540) 274-0783
- Alvin (Lexington area)
(540) 460-9670
- Colt Electrical
(540) 354-0221 (Jason)
- Bryants Electrical
(540) 580-1607 (David)
- These are only recommended because we have worked with them before and they know what is required. We strongly advise getting multiple quotes from different sources always. We are not responsible for any work they perform. The current average price for an electrical run is between $1,000–$2,500. A lot of different factors determine electrical costs.
What "Is" Included With the Purchase of the Hot Tub?
- Cover
- Cover-lift mechanism (must have 18” of clearance on the side the cover will open)
- Steps
- Chemicals
(2–3 months’ worth depending on usage)
- Delivery
(Free if under 1 hour 15 minutes to location)
- Fill with customer’s water source if possible
- Demo of chemicals & tub function or phone demo if needed
- Final electrical connection
(At tub only!)
What "Is Not" Included With the Purchase of the Hot Tub?
- Hard level surface (deck, concrete, paver pad, etc.)
- All electrical (should be done by a licensed electrician, per our wiring specs & instructions) *We do not run wire, we will make the final connection at the tub only.
- Water to fill tub or (call Teddys Water Hauling (540) 493-4611)
- We do not deconstruct home materials for delivery access. Homeowners must remove fencing, shrubs, doors, deck railings, etc. to provide access to install tub if needed.
- If a large crane is needed, the customer would be responsible for the additional cost. Crane costs $500–$900.
What Payments Does Spa Doctors Accept?
- Cash
- Credit card (fees will be applied). Only Visa or MasterCard for tub purchases.
- Personal checks must clear our account before delivery.
- Cashier’s check from bank, tubs can be delivered immediately.
- Financing (must take delivery within 4 weeks).
- We do not hold tubs being financed unless approved.
- We do not rent-to-own hot tubs or have layaway.
What Financing Does Spa Doctors Offer?
We use GreenSky financing service.
- You must take delivery within 4 weeks if financing, as we do not store tubs being financed.
- You may apply in-store with sales rep David or Tonya (quickest).
- You may apply by emailing spadocsinc@aol.com and we can email you the application.
1) You will need the amount to finance from the rep.
2) You will need to know the plan:
12.99% APR for 120 months low payment option
(No fees, no penalty to pay off early)
- Soft credit pull for pre-qualification available.
- Must have a credit score of 660 or higher.
- You must own a home; you will not get approved if renting.
What Are Additional Costs or Fees That Can Occur?
- If paying with a credit card, a 2.3% fee will be added to the total cost of the tub after taxes. You must be present with the credit card. All sales are final if using a credit card. If you cancel the sale, you will still be charged a 2.3% fee. We do not build credit card fee costs into tub prices.
- Financing 12.99% for 120 months (lower payment option). There are no fees.
- If a large crane is needed, the customer would be responsible for the additional cost. Crane costs $500–$900.
- If the sauna delivery location is over 1 hour 15 minutes from the Spa Doctors store, additional delivery fees occur. We use GPS to determine this fee from 405 W. 4th St. Salem, VA 24153. Sauna installation is additional (+$200).
- If the hot tub or sauna delivery location is over 1 hour 15 minutes from the Spa Doctors store, additional delivery fees occur. We use GPS to determine this fee from
405 W. 4th St.
Salem, VA 24153.
Out-of-area delivery fees:
1 hour 16 minutes to 1 hour 30 minutes — $300
1 hour 31 minutes to 1 hour 45 minutes — $400
1 hour 46 minutes to 1 hour 59 minutes — $500
2 hours to 2 hours 15 minutes — $600
2 hours 16 minutes to 2 hours 30 minutes — $700
- Labor and trip charge fees
Only trip charge fees occur if you are a certain distance from our store because the manufacturer does not cover drive time and fuel for any “warranty or non-warranty” repairs. If you have purchased a hot tub from Spa Doctors prior to today, your trip/fuel charge fee will not change until your warranty runs out. Using GPS, we now pre-route your address according to distance and the time it takes to travel there from our store location or where we are at the time.
Please use this format:
Trip fee 36–39 minutes — $80.00
Trip fee 40–59 minutes — $110.00
Trip fee 60–74 minutes — $140.00
Trip fee 75–90 minutes — $180.00
We do not travel over 1.5 hours for service. We will advise and send parts to the customer.
- For new tub sales, "only the trip charge applies" unless it is not covered by the manufacturer. If not, both the trip charge and +$140.00 per hour labor would occur. Trip charges start after 30 days of installation.
- This is only if service is needed!